Round Robin How does it work?

[Tara_Rowe]

Hello,

We are changing a few ways our company uses lead routing as well as introducing a SDR team. Ideally we would love to move to round robin but do not understand how it can work if a account is already owned? Can you still round robin if the account has a owner, or how would you work around it. This would be more specific to our current customers should they contact us for upsell opps.

[Josh_Hill13]

Marketo can only Round Robin on new records sent to SFDC.

It would be far better to do this in SFDC since you are looking at Accounts or Contacts.