A lead put a dodgy email into a form and complained about not getting an even confirmation email. I have corrected the email address in the database, but the person still appears as blocked from all further smart campaign email sends.
How can I reset the person so that they are removed from the blocked from emails list from now on?
You need to go to the lead and uncheck the "email invalid" checkbox.
I recommend that you create a smart campaign that does this automatically.
Here is the way to set it up as a trigger:
You could also set it up as a batch campaign.
Thanks, Grégoire. I did this shortly after posting in this forum but that still didn't fix the issue. The person is still showing as blocked from emails in my smart campaign. I have asked a consultant to look into it. I will post the solution here once we have found one.
A simple few places to look: check the fields "Marketing suspended" and "black listed". If any of the 2 are checked, uncheck them.
Thanks for all the help! Here was the solution:
1. Set up a Smart Campaign that is triggered when an email address is changed. Flow actions are Marketing suspended > False, Email invalid > False.
2. Update the email address manually in the lead database.
3. The lead should then be unblocked from email sending smart campaigns.