Hi there,
I want to create a referral campaign using the refer a friend token but want to be able to refer more than 1 friend. Any ideas? Thanks
Hi Nick,
Presumably you're referring to the 'Forward to a Friend' token. While this is an out-of-the-box functionality, I personally find it to be a poor one. Once someone clicks the 'foward to a friend' button, a new lead is created and all the tokens that start with {{lead. are taken from this newly created record. Any lead-specific vouchercodes are therefor lost.
My preference is to add a CTA button in the email that sends the lead to a landingpage with a form without prefill. The form asks your existing lead to refer a new lead, by filling out his/her email address. On form submission, be sure to remove the MKTO tracking cookie. Learn how to do this here: Turn Off Cookies for Referral Form
You can now send whatever you like to your new referred lead. You can even send a thank you email to your referring customer through the 'send alert' function. All you need to do is pass the referring customer's email address into a hidden field on the form (eg. Referral Program Referrer Email) and you can use that token to send an alert to the email address.
Send Alert [your email] to {{lead.Referral Program Referrer Email}}
Hope this helps you in the right direction. If it doesn't, let us know.
Stijn
Hi Nick We have created couple of referral programs where we allow users to submit more than one referral. Drop me a line at alok@grazitti.com and I can show you some use cases. You can also download our guide here - http://go.grazitti.com/Building-Customer-Referral-Program-in-Marketo.html