Receiving duplicate emails even though can only flow once?

[Anonymous]

Smart List: trigger: filled out form OR SFDC campaign status changes (both are triggers)

Flow: Remove from flow if already sent email, otherwise send email (get version based on country)

Schedule - can only flow through once.

This is my campaign. While testing, 2 people have received duplicate emails. Does anyone see a problem?

[Anonymous]

I've read varying opinions on doing triggers and filters in the smart list.

What is your take?

Could I do 
(Trigger filter A or Trigger filter B or Trigger filter C) AND (not was sent email)

Thanks!

[Josh_Hill13]

Well what is your flow step look like?

It is safer to exclude people who already got the email at the Smart List leve with

Not Was Sent Email IS X.

[Anonymous]

This is the log i see for the campaign. I have the SPAN-follow up in the remove from flow, but you can see it skips the "remove from flow" and she gets it again. 

[Anonymous]

The 2 cases were separate. 2 different people, 2 different addresses.
 

We are removing from flow so they don't receive the email twice (even though it's set as that in the schedule settings)

We are using was sent email

[Josh_Hill13]

were they two separate leads and/or email addresses? Perhaps it is sending the same email twice in the flow.

What exactly are you doing for Remove from Flow? Are you using Was Sent Email?

Send us a screenshot.