"unknown email" in email insights

[Evan_Day]

Attempting to utilize the email insights platform; however, most of my email programs are coming up as "unknown program" and "unknown email".  Some are there properly, but most aren't so when I create a filter, it won't capture all of my emails.

Anyone else run into this?  Any suggestions?

[Geoff_Krajeski1]

Have you deleted any programs or emails by chance?

[Evan_Day]

I have not.  Going to open up a ticket

[Geoff_Krajeski1]

Any further word on this Evan Day ?  I just noticed this in my own instance.

[Evan_Day]

I had to open up a ticket and the engineers had to sync my data.  Most of my emails are showing up now but some are still missing so I had to contact marketo again.

Will follow up with a response once the issue is completely resolved.