The "Lead Status" field do not list down with all pick list values in Marketo, unlike the other pick list fields in Marketo like "Lead Source" (lists all pick list values correctly) etc.,
Background details about the fields.
The picklist values of the fields are synced from SFDC.
Lead Status field is of type - String and the field is mapped as below, with one standard field in lead object "Status" and other custom field in contact object "Status__c".
Lead Source field is of type String in Marketo. And the field is mapped to one same standard field in both Object "lead and contact "
Cause of the Issue: Could you please help to confirm the cause of the issue, Is it because
1. the lead status field should not be mapped to two different fields of object in SFDC (OR)
2. Clarify on above and lets us know if there is any other reason for it. Or is it something that has to be checked in SFDC?
Thanks in advance..
AFAIK, the most likely reason is that the only values that will show are the ones that exist on both the lead and contact objects. Also, mind the lead process in SFDC and the values that can be accessed through it.
So you mean the Lead status field should now list the picklist values of both contact and lead object.But it actually doesnt.
By this assume you mean the issue of showing only 'Active' in picklist is not bcoz the lead status field is mapped to two different fields of object in SFDC.
Lead Process of Lead is as below. Please let us know if there is anything to check in SFDC for this cause of an issue
Yes, the fields aren't mapped in SFDC, so Marketo treats them separately. Marketo will also only display the picklist values that it KNOWS about, so if no one has the other values actually on their record, then Marketo won't display it.
yes, the field in Marketo will only list the values that are visible to the Marketo user in the 2 mapped fields. If a value is visible to Marketo in only 1 of the 2 mapped fields, it will not show up in the Marketo drop list.
Please also remember that you can set a value in a Marketo field even if that value does not show up in the drop list. There is no such thing in Marketo as a droplist with mandatory values. All droplist fields are in fact text fields.
Thanks Greg and Josh Hill,
Confirming the below as the answers
It is fine to have the same field mapped to both your contact and lead in SFDC, as we can see the API names are different.
Picklist values common to both the Lead status field in both Contact and lead object would only list in Marketo.