Quick Logic Puzzle - Reminder: This Lead Hasn't Been Called in 48 hours

[Dan_Askin]

Wanted to set up a quick rep alert that triggers if a form completer hasn't been contacted in 48 hours. Generally speaking, our mandate is to call within an hour.

Seems fairly straightforward -- some combination of data value changed + filled out form -- but I'm a little confused.

If I had filled out form = X + last contacted date value = empty (a field automatically updated via our phone system), then wait 48 hours, it could potentially send alerts for folks who'd been called from 0-48 hours after the action -- right?

What's the easiest solution here?

Dan

[JD_Nelson]

if your trigger is 'filled out form = x' then after your waitstep you could use 'remove from flow = last contact date in last 48 hours' and then 'send alert' at that point. That way it checks and removes anyone that had a call right before the alert is sent.