Question on Zoom Webinar Integration

Anonymous · ‎05-01-2018

Hi All - I'm currently testing the integration for Zoom. Possibly switching from GTW.

The instructions Zoom provides are easy to understand if you understand those Marketo basics like setting up a webhook and/or an integration, and even then I found there are some missing clarifications that Zoom could add to their documentation. I've provided that feedback to the Zoom team.

What I don't understand and would like an answer to is if I need to create a new webhook for each webinar I create to generate the unique join url? We have bi-weekly webinars, so I would be creating a lot of webhooks if this is the case. The answer I got from Zoom wasn't that clear to me.

Thank you,

Shirleen

Anonymous · ‎05-02-2018

Hi Greg,

I ended up calling their support line and after 35 minutes we figured out that the Webinar ID token needs to be in this format 123456789, and not 123-456-789. I had the hyphens in mine so that is why there was an error.

Also, I confirmed with Zoom support that you only have to create multiple webhooks if you have more than one webinar registration open at the same time. This allows a unique join url to generate for attendees that could possibly register for both webinars. Luckily, this isn't the case for us, and we only need one webhook since we never have more than one webinar registration open at a time. If a person comes back in the future to register for another webinar, then their join url field will get overwritten with a new join url for the new webinar.

Also, this may help others: Even if you never created a Marketo field called 'JoinURL', the token {{lead.joinUrl}} will still show up as an option to use in an email to generate a person's unique webinar url for Zoom.

Thanks again for your help.

-Shirleen

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