Progression Status Updates Error

[Anonymous]

Hi,

Anyone else getting errors updating progression status?

Thanks,
Tim

[Anonymous]

Hi Tim,

Can you share your errors so we can see if we can find the possible causes?

Regards,
Cathal

[Anonymous]

Are you trying to update the status with a status that comes before the current status? If so, those won't change. If not, I would try asking Support.

[Anonymous]

Cathal,

It's a new program with just simple email status of click, opened, sent. I keep getting a pop up when i try and sort ascending or descending based on their status.

States the report could not be loaded and the error was sent to Marketo.

Thanks,
Tim

[Anonymous]

Hi Tim,

If the error has an image of a bandaid on it then this is an internal error that support can troubleshoot and escalate for engineering investigation if required.

Can you log a case and include a link to the program and steps to reproduce the error?

Regards,
Cathal