I have a form that uses a field for marketing notes. It's not required, but there in case a person asks a question, etc.
Is there a way to prevent the date stamp from being added when nothing is added to the field upon submission?
An example landing page here.
It's the "Have a Question" field
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Is there another step that empties New Marketing Notes (i.e. sets it to NULL)?
Because otherwise it will appear non-empty whenever someone enters the flow.
But I agree that this flow step alone should not be prepending a timestamp to the Marketing Notes history field if New Marketing Notes is empty.
By default, forms don't add anything to Textarea fields. The timestamp would have to be added (a) in custom JS or (b) in a Smart Campaign. Are you sure you're not doing it in a Smart Campaign w/Change Data Value?
Looking at it further it's certain that newMarketingNote doesn't have a timestamp prepended on the form side. That's in one of your Smart Campaigns.
Thank you, Sanford. I checked, and it is an instance wide smart campaign adding the "system date" token.
Would the option then be to add the choice it New Marketing Note is empty to not add anything? Which I'm confused about because it's adding a date stamp even when nothing is added.
Is there another step that empties New Marketing Notes (i.e. sets it to NULL)?
Because otherwise it will appear non-empty whenever someone enters the flow.
But I agree that this flow step alone should not be prepending a timestamp to the Marketing Notes history field if New Marketing Notes is empty.
Would that be this step?