Pop Up Issue - Mysterious box appearing after closing?

[Anonymous]

Hey guys,

My team has identified an issue with our Marketo pop up where when it closes a mysterious box appears (screenshot below) - has anyone encountered this before?

We've got it set to using the default closing button.

The link to the pop up is here: Motorhome Republic Home - Campervan Hire and RV Rental

Any ideas on what's going on or how to fix it would be greatly appreciated!

[SanfordWhiteman]

Long time no hear, Sarah!

That square is actually a separate dialog.  It happens to have no content other than a close button, so it looks more random than it actually is. You'll have to find out what's triggering it (it's actually always there, just sometimes behind the form dialog).

[Anonymous]

This is the html in the pop up - would it be opening a second dialog in here?

[SanfordWhiteman]

Don't see any HTML (if you paste HTML you should highlight it as XML using the Advanced Editor's syntax highlighter).

But anyway, you should be looking for another RTP campaign.

[Anonymous]

Thank you - think I figured it out, it looks like it was something written in the form CSS that was running the second dialog. Thanks so much for your help!