I've seen a few RCM implementations now where most of the leads are not in the right stages. Lots of reasons for this, but I'm wondering if companies are even testing this.
A - You "set it and forgot it", and don't know how to test
B - You know how to test but haven't done it yet
C - You tested once or twice after implementation and it was working as expected
D - You test every month and its working as expected
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