Open New Tab After Form Submission for Downloads

[SanfordWhiteman]

  MktoForms2.loadForm("//app-sj11.marketo.com", "433-ODK-889", 1133);
  MktoForms2.whenReady(function(form) {
  
    var thankYouWindow;
  
    MktoForms2.lightbox(form).show();
  
    form.onSubmit(function(form) {
      form.addHiddenFields({
        previousURI : document.location.href      
      });    

      thankYouWindow = window.open('');
    });

    form.onSuccess(function(vals,followUpUrl) {
      thankYouWindow.document.location = 'http.example.html';    
    });
  
  });

[shilohpaul]

Thank you!

I'm not able to get the download button to work when onSuccess function is in there. I've tried deleting the onSuccess function, and then the button does work to send them to the PDF, but it doesn't open in a new tab. I also tried keeping the onSuccess function in there but using the previousURI variable rather than a string with the URL, but it's the same result as the URL string.

The lightbox also doesn't work for our site so I removed that - not sure if that could be causing the issue. 

[SanfordWhiteman]

You need to provide the URL of the page so I can see what else is going on.

[shilohpaul]

It's on our staging site here: https://stagingins2020.wpengine.com/featured-white-paper/the-power-of-identity/

[SanfordWhiteman]

Right now, the PDF opens in a new window onSuccess as expected, when the form is visited anonymously. 

I think what else is confusing you is you're using Known Visitor HTML. In that mode, the onSubmit doesn't fire, so you never create the new popup window, as you can see in the browser console.

[shilohpaul]

I see thank you! Is there a way to have it also open in a new tab for a known visitor as well? Right now the download button is not working at all for Known Visitor.

[SanfordWhiteman]

I see thank you! Is there a way to have it also open in a new tab for a known visitor as well? Right now the download button is not working at all for Known Visitor.

---

There is, sorry but I'm too busy to put the code together right now. You might check back in a week.

[shilohpaul]

No worries! Whenever you have time is great - I really appreciate the help! I know it's a weird mix of scenarios.

Edit: @SanfordWhiteman any luck? Thank you!

[shilohpaul]

Hi @SanfordWhiteman!

We still haven't been able to figure this out. Was hoping you had a chance to look at it. We'd really appreciate any help!

Thanks!

[rperry04]

Hi! Facing the same issue with this not working for Known Visitors -- any chance you could share the code to make that happen?

Thanks!