New Email Program Question

[Anonymous]

Yes you can do this and you can create custom channels and these channels can then be used when you sync to SFDC.

[Anthony_Pica]

And just to document, in order to change the program statuses to Deivered, Clicked, Bounced, etc for Email Programs.... you need to add the Smart Campaigns as Local Assets I think. Adding them as regular Smart Campaigns won't work. Correct me if I'm wrong.

[Anonymous]

That was a bug.  You can do it outside the program.  Let me know if you run into any issues.

[Anonymous]

How am I able to see who has opened my email, and which email addresses bounced? I know I can tell how many bounced, but I am not sure how I find out who?

[Anonymous]

Hi,

I am having this same issue, I am using the new email program because of the a/b test functionality however it never moved the recipient through the program steps e.g. I know the person clicked, why do they not move to the clicked stage in the program status.

In a smart campaign flow we would previously direct it to move, however as there is no flow how does this work?

I then need this to sync to salesforce.

Any help will be appreciated.

Cheers,
Bec

[Anonymous]

In order to move leads through the program statuses, you need to have smart campaigns listening for the behavior and updating the status.  So create a trigger campaign listening for the "click" and then in the flow, use the change program status action.  Be sure to make sure the channel has all the appropriate statuses you want to track set up as well.  

[Anonymous]

Thanks Cheryl,

However when you do that the Salesforce Campaign Sync no longer works.

Is your advice to not use the Sync and create triggers for every action? That seems a little excessive.

Bec

[Anonymous]

What do you mean that the SFDC campaign sync no longer works.  Can you explain what is breaking?

[Anonymous]

On the triggered smart campaigns I got this notice:



Hopefully you can see that.

Are you able to let me know why?

Cheers,
Bec

[Anonymous]

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