Munchkin Code is not logging interesting moments in marketo

[Anonymous]

Munchkin Code is not logging interesting moments in marketo – 

Munchkin code is behind a firewall- 

We were told that this wouldn't be a problem – and perhaps this is a problem in why we are not getting any interesting moments. 

What are your thoughts? 

Best,

Arielle 

[SanfordWhiteman]

Munchkin never logs interesting moments directly. It logs page views and clicked links. It's up to you to use a flow to elevate some of those to IMs. Using a firewall is mandatory and doesn't affect Munchkin's operation (if you're hosting Munchkin, that's just the underlying JavaScript code anyway. The view and click events go to Marketo's servers no matter what).

[Bruce_Jeffers]

@Arielle -- Yes, as Sanford said, you actually get to define what your Interesting Moments are (or aren't), and then you'll need to create a program with triggers and flows that mark those activities as Interesting Moments.

Here's an example of one we've made:





Hope that helps.

[Anonymous]

Thank you both very much. I have set up a trigger of interesting moment - web - filled out form (on our website) 


I reallllllly appreciate it! 

Best,
Arielle

[SanfordWhiteman]

@Arielle - Sounds good.  Not to confuse matters, but a Filled Out Form activity is not actually a Munchkin thing.  However, having Munchkin loaded is (almost) always advisable so you might as well think of everything as one activity tracking package.