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Multiple opens per user per day

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anpa7992
Level 1

Multiple opens per user per day

Dear community,

 

I noticed that some users open multiple emails (e.g. one user opened 90 past emails) in one day at the same time:

anpa7992_0-1630332266616.png

How can this be? 

Is it a user who marked emails as read without opening them? Or a bot?

 

Thank you for your replies!

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2 ACCEPTED SOLUTIONS

Accepted Solutions
SanfordWhiteman
Level 10 - Community Moderator

Re: Multiple opens per user per day

A mail scanner routinely rescanning items already delivered.

View solution in original post

SanfordWhiteman
Level 10 - Community Moderator

Re: Multiple opens per user per day

3 REPLIES 3
SanfordWhiteman
Level 10 - Community Moderator

Re: Multiple opens per user per day

A mail scanner routinely rescanning items already delivered.

View solution in original post

anpa7992
Level 1

Re: Multiple opens per user per day

Can I somehow exclude this from campaigns? 

SanfordWhiteman
Level 10 - Community Moderator

Re: Multiple opens per user per day