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Multiple forms in a page triggers "Submission failed. Please try again later" message

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Jin_Nakao
Level 2

Multiple forms in a page triggers "Submission failed. Please try again later" message

I'm having issues with implementing lightbox onto a page where another embedded Marketo form is placed.

Basically it is same as https://nation.marketo.com/t5/Product-Discussions/Issues-submitting-embedded-Marketo-forms-on-websit....

The thing is that the lightbox is intended to be added over existing pages where I can't change the embedded form code.

The page is outside of Marketo LP.

The error only seems to happen when another form is present so I suspect the multiple forms are the cause of the error message.

 

Since I tried various things over 8 hours and the original page does not exist anymore but if there are solutions to avoid this, would you share?

 

Some references I've looked at:

https://nation.marketo.com/t5/Product-Discussions/Multiple-Forms-on-a-Page-Weird-behavior-when-some-...

https://nation.marketo.com/t5/Product-Discussions/How-to-use-same-form-on-page-twice-in-lightbox-and...

 

Also, I thought about iframe which basically physically separates two forms but treating on submission behavior is troublesome (as I only vaguely understand js and there is no one else to support me) and it is not good for SEO anyway.

 

The original lightbox script is as below;

<script src="https://app-sjg.marketo.com/js/forms2/js/forms2.min.js"></script>
<form id="mktoForm_99999"></form>
<script>
var done;
function loadLightBoxOnce (func) {
if(!done) {
done=true;
MktoForms2.loadForm("https://app-sjg.marketo.com", "999-ABC-999", 99999, function (form){
var lightbox = MktoForms2.lightbox(form).show();
form.onSuccess(function(){
lightbox.hide();
return false;
});
});
}
}

setTimeout(loadLightBoxOnce,6000);
</script>
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Accepted Solutions
SanfordWhiteman
Level 10 - Community Moderator

Re: Multiple forms in a page triggers "Submission failed. Please try again later" message

Load all forms from the same domain. You probably have one form loading from your LP domain and the other loading from app-*.marketo.com.

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2 REPLIES 2
SanfordWhiteman
Level 10 - Community Moderator

Re: Multiple forms in a page triggers "Submission failed. Please try again later" message

Load all forms from the same domain. You probably have one form loading from your LP domain and the other loading from app-*.marketo.com.

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Jin_Nakao
Level 2

Re: Multiple forms in a page triggers "Submission failed. Please try again later" message

Sanford,

  Thank you very much. I would have never thought that would could be the cause of the behaviour.

  And yes, it seems that original embedded form + lightbox type multiple forms in a page is working!!

  Surprised that the issue could be solved that simple.

 

  Could not thank you much enough.

 

Jin

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