MSI in MSD not showing up in contact or lead forms

[Grégoire_Miche2]

Dear MSD specialists,

when installing MSI in MSD (2016, on premise) the MSI components do not show up on the contact or lead pages. ANd yet, the solution is installed and deployed, the user has the rights, MSD setup is done and even better, the sales insight status in Marketo is OK:

any idea ?

-Greg

[Grégoire_Miche2 · Accepted solution]

We got the answer on this one, and this is bad news: Marketo does not support Dynamics custom forms. The hard point is that this is documented nowhere.

Unfortunately, Marketo doesn't support custom views for Sales Insight. The Sales Insight section will only work on the Standard Lead and Contact Form in Microsoft Dynamics. Because of this, we don't have any documentation on how to add MSI to custom forms.

Allowing MSI to be added to custom forms is a feature that our engineering are looking to make available in the future but it is currently not on our road map at this time. I apologize for the inconvenience but it simply something that the product isn't built for currently.

-Greg

[Dave_Cunningham]

Thanks for sharing. That is good to know. We are just starting to test MSI in a test environment and we have some custom forms.

I'm curious, does anyone know if installing the MSI solution will make any changes to native fields/entities in MSD? I took a look through the customizations.xml file, but I don't quite understand it all. I am just trying to avoid issues in our CRM environment if we do decide to install it in production. I wouldn't want it to be making changes to any native fields/entities or breaking any of our customizations.

[Grégoire_Miche2]

HI Dave,

I do not think that Marketo solutions make any change to any existing fields. they add a few fields and some components that are added to "forms" (Page layouts). But we had a recent case where the MSI components would not appear on the lead or contact pages.

-Greg

[Grégoire_Miche2]

And of course, if anyone in the community knows a workaround, that would be cool to share it

-Greg

[Dan_Stevens_]

Hi Greg - we have MSI running properly on our lead and contact records in MSD; and we're not using the out-of-the-box lead/contact entities.  What constitutes a "custom form" for leads and contacts?

[Grégoire_Miche2]

Hi Dan,

AFAIK, forms are MSD word for page layouts. BUt I am not the Dynamics specialist on the project, so I do not know more.

-Greg

[Dan_Stevens_]

All I can say is our lead form is customized to an extent - and MSI works fine.

[Paul_Wilson8]

Good day Greg - I have added MSI to custom forms in DCRM before.

Let me dig up my notes on that and I will post here - stay tuned!

PW

[Paul_Wilson8]

Hey Greg - you can add MSI to forms in DCRM by doing the following:

Edit the form you want to add MSI to to add a tab, and a web resource:

Then select the mkt_/PersonView.htm web resource:

Adjust the formatting for the web resource so it is one column, and the height is 12 (not 6):

And that should do it for you!

Please let me know if you have any questions on this.

PW