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Missing elements on Sales Insight Section

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Pierce_Ujjainw3
Level 9

Missing elements on Sales Insight Section

Hey Guys,

Has anyone ever seen this before? For some reason I'm missing elements on my Sales Insight section in SFDC.

What I'm seeing:

Screen Shot 2016-01-19 at 10.28.54 AM.png

When I would expect to see this:

Screen Shot 2016-01-19 at 10.38.12 AM.png

What happened to the actions section? Is this a new version of MSI?

1 ACCEPTED SOLUTION

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Kenny_Elkington
Marketo Employee

Re: Missing elements on Sales Insight Section

If you just created the record in SFDC and it hasn't had a chance to sync down to Marketo, then the action buttons won't be available yet.

View solution in original post

4 REPLIES 4
Anonymous
Not applicable

Re: Missing elements on Sales Insight Section

I have never seen this before, it looks like version one is getting no data whatsoever. 

Does version one have access to the Marketo Object in SFDC?

Kenny_Elkington
Marketo Employee

Re: Missing elements on Sales Insight Section

If you just created the record in SFDC and it hasn't had a chance to sync down to Marketo, then the action buttons won't be available yet.

View solution in original post

Pierce_Ujjainw3
Level 9

Re: Missing elements on Sales Insight Section

Hey Kenny,

You're right. I just happened to pick a lead in SFDC that we had deleted from the Marketo side because it was one of the ones that didn't have an email address.

Thanks!

Anonymous
Not applicable

Re: Missing elements on Sales Insight Section

I've had this occur as well....it seems to take 2-3 days for the two systems to sync up to each other....even though our systems are supposed to sync ever few minutes....how have others dealt with this...just wait the 2-3 days, do a manual push with some sort of "fake" activity....enter into marketo and push to SFDC?