Missing contacts from analytics report and campaign smart list

[Anonymous]

Hello,

I'm sending a follow up email to those who opened the first email I have sent out. I noticed that the numbers that are showing in the email performance report (in analytics) does not match the count I get when the campaign is being set up. The number I get in the email performance report is 196. However, the number I get in the campaign smart list is 188 (which includes the blocked leads).

What happened to the 8 missing contacts? I have refreshed the report so it's the latest as well.

Any guidance is appreciated.

Thanks!

[Anonymous]

Hi Esther,

Is it possible that the selected date range on the report is excluding those 8 people?

Caleb

[Anonymous]

Hi Caleb. I'm looking for anyone who has opened and not factoring in date range.

[Anonymous]

Would you post screenshots of the smart lists and setup for the report and the campaign?