Members missing in an email program

Idoia_Mañes_Esn
Level 2

Why a person that received and clicked in an email (it is registered in his activity log) doesn´t appear in the Members tab of the program? It is an operational email. 

Thanks.

3 REPLIES 3
Jep_Castelein2
Level 10

I don't think that's an automated process. You need to create a Smart Campaign to make people members on Email Click (and exclude the unsubscribe link, if any). Of course, the first question may be whether you need them to be members for an operational email. 

Idoia_Mañes_Esn
Level 2

Thanks, Jep. The smart campaigns are created exactly the same as other programs where the figures match perfectly. This is why I need to know where they don´t for that email. 

Jep_Castelein2
Level 10

Hard to answer that without seeing the setup. I would open a support ticket.