I ran into a new one about a month ago where only some of my recipients were receiving their URLs -- When go into preview the email as that particular lead, the member URL is there. I am not sure if it is a template issue, timing issue or something else.
Setup was simple
It was really random and had to affect at least 10% of my registrants...?
I also tested embedding the token as a link behind some text ie: "Your Join Link" and as a straight unencumbered URL -- no dice: happened in both cases.
Anyone else experience this as well?
Are you seeing this with the initial registration confirmation only, or the later reminders as well?
Yup -- both... even with wait steps... was really bizzarre. I had experienced this webex then it magically disapeared then reared up again when I started using GtW...
I leave the confirmation email for at least 5-10 minutes to ensure the connector has updated the Webinar URL properly. We ran into a similar issue and it was this that was causing the problem.
Also, double check your webinar provider hasn't done any updates and not told you, as sometimes you have to reconnect the webinar accounts.
I am having the same issue. What do you mean when you say "I leave the confirmation email for at least 5-10 minutes." Do you put a delay on the send of the confirmation email? Is your confirmation sent through Marketo or GoToWebinar?
Exactly as Sanford says - I put a wait step and our confirmations are sent from Marketo.
You will also want to check the program membership status for the affected leads - if they have a status of Registration Error, no URL will be generated to populate the token.
Instant thought in this very moment – I wonder if I must set the status to "registered" in order for my GtW to capture the registration... If it recognizes any new program member as a registrant regardless of program status, I could create a new "Reg Attempted" status, then use that to filter out any in program issues. Time to find the GoToDocs
David, take a hard look at the failures and their membership status, if they error and you reset them you must also change the registration status and have that synched with the provider.