Marketo Tracking Breaks Links in HTML

[Anonymous]

For a survey campaign we sent out yesterday (9/26/2013) the links to the survey (when sent from Marketo) appear to have been malformed. Users are getting a 404 error when they click the link to take the survey (from any of three links).

Here's what the URL looks like after Marketo adds its tracking:
http://mkto-l0090.com/http:/www.surveymonkey.com/s/XXXXXXX

(where 'XXXXXXX' is the Survey ID...)

Here's what the HTML looks like before Marketo transforms it (for tracking purposes):
<a style="color: #0099ff;" href="http://www.surveymonkey.com/s/XXXXXXX" target="_blank">&raquo; Take our survey.</a>

What gives?

[Anonymous]

You need to define the base URL as a text token without the http://,  appending a hash at the end of it

www.surveymonkey.com/s/XXXXXXX#

The email link is defined as http://{{my.token_name}}

[Anonymous · Accepted solution]

The exact same issue happened to me yesterday.  Apparently there is a known bug that causes the break in the link. 

Marketo engineering is working on it, but it would have been great to know that there was a bug in advance so that we could address the issue prior to sending the email.

[Anonymous]

@bgomes...I've never had to do this before. We didn't set this email up using tokens. Why would I now be required to use a text token? Is this a fundamental change to the Marketo Platform?

The smart campaigns I executed yesterday simply re-sent emails that worked previously...Without text tokens.

[Anonymous]

@Crystal,
Has Marketo responded to you, acknowledging a known bug? 

Thanks,
Mark

[Anonymous]

FYI- This isn't 'solved' really...