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Marketo tokens for Inactive SFDC user?

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Anonymous
Not applicable

Marketo tokens for Inactive SFDC user?

For certain engagement programs we have the email signature personalized through the use of tokens. What happens to the lead owner token once the user is deactivated in SFDC? Does the token default to "edit me" or whatever specified? or does it still pull the information from the User object in SFDC?
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Valerie_Armstro
Level 10 - Champion Alumni

Re: Marketo tokens for Inactive SFDC user?

Yes, if the lead owner is inactive the leads will still receive emails with the inactive rep's signature if you are using tokens. You may want to ask your SFDC admin to reassign the leads that are owned by inactive owners. 

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Anonymous
Not applicable

Re: Marketo tokens for Inactive SFDC user?

It will pull the informatioin of whomever is listed as the current lead owner in SFDC.
Valerie_Armstro
Level 10 - Champion Alumni

Re: Marketo tokens for Inactive SFDC user?

Yes, if the lead owner is inactive the leads will still receive emails with the inactive rep's signature if you are using tokens. You may want to ask your SFDC admin to reassign the leads that are owned by inactive owners.