Marketo to SFDC contact sync error

[Anonymous]

Hi All,

While trying to sync existing contacts from Marketo to SFDC, received the below error message

mktDbException [PropelException]; msg = Unable to parse value of [date_value] as date/time: 'false

How can we resolve this issue?

Thanks!

[Grégoire_Miche2]

There is a discrepancy in a field type, I suppose. A field type has been changed in one of the 2 systems and one of the 2 seems to be expecting a datetime field and is receiving some other values (apparently the value in the field is 'false

When is this occurring? during fiel mapping? on the initial sync? on a flow step?

Can you provide screen shots?

-Greg

[Anonymous]

Hi Greg

Exception occur while trying to sync the contact record via flow step

Thanks for the help!

[Grégoire_Miche2]

This is indeed look like a discrepancy between field type between Marketo and SFDC. On one end, the field seems to be a boolean or a string and on the other the field is apparently a datetime.

From the information displayed I cannot tell which field is causing the problem. You may also want to look at the Notification panel to see whether there will be some more info.

Otherwise, you can look at your data model and see if you find something obvious. The other option is to call in Support. They might be able to provide more info.

-Greg