Marketo/Outlook Plug In issue continues...

[Anonymous]

She has had to uninstall and reinstall the plug in multiple times. I realize that this may be an issue on her end and I have posted on this topic before, yet there has been no solution. I've heard users say that Marketo will blame it on the company's IT department. 

Here's what is happening....

1. I issue her a new marketo license
2. She gains access to marketo
3. She goes to install marketo in outlook
4. An error message comes up stating "Marketo Sales Insight Add-in registration failed", during the install

Any help on this is greatly appreciated! Thanks!

[Anonymous]

Hello Colby! 

it can be hard to diagnose this problem with this information but generally speaking the error is a result of trying to install the incorrect version (including not getting the correct 32bit/64bit version). Could you tell her to try a clean install making sure that she has downloaded the version appropriate for her outlook?

https://community.marketo.com/MarketoArticle?id=kA050000000KywLCAS

If this fails, please advise her to contact support who will be happy to help her!