Re: Marketo Out of the Box Template Renders Line Spacing Differently in Outlook

Sue_Wang · ‎05-01-2019

Hi I am using a marketo out of the box template "Mission Control". The emails renders OK in preview and Gmail. But Outlook is adding extra line spacing. Is there anything I can do to trick Outlook to have normal line spacing? Can someone help please?

Outlook:

Preview:

Bram_Valdez1 · ‎05-01-2019

Sue Wang Have you checked to make sure that you are single spaced?

Grace_Brebner3 · ‎05-01-2019

Hey Sue,

We'd really need you to provide the code for the email to help pinpoint the cause of the issue for you. It could simply be that the line height is set the same way but looks different because line height is relative to the specific font being used and the fonts differ between the two clients. It could be that there's some MSO conditional code that's causing the line height to change for outlook clients. Or it could be something else entirely.

It'd also help if you could specify which version of Outlook you're finding the issues on, on which OS. Office 2016 renders differently to Office 2019, and changes again between Windows/Mac.

Sue_Wang · ‎05-15-2019

Hi Grace,

Thank you for your reply. And sorry about the delay in reply. Below is the code used. The email renders OK in gmail. The Outlook we use is Office365Proplus. Outlook version is 1808.

<ul>
<li>Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.</li>
<li>Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.</li>
</ul>

Grace_Brebner3 · ‎05-15-2019

Hi Sue,

We actually need the whole email code in order to be able to help - just the snippet of the problem text won't include most of the code that's likely to impact styling.

It'd also be helpful if you highlight the code syntax when you share it so that it's easy to read - you can do this by...

Expanding the comment tool bar:
Selecting "Syntax Highlighter" from "More"
Then choosing HTML from the language drop down.

Sue_Wang · ‎05-17-2019

Hi Grace,

Thank you for your reply. Please see below: Not sure whether I provided what you need. thanks again

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" style="width: 100%;">
<head>

<meta class="mktoColor" id="emailBackgroundColor" mktoname="Email Background Color" default="#c3c6cd" mktomodulescope="false" />
<meta class="mktoColor" id="headerBackgroundColor" mktoname="Module Background" default="#394039" mktomodulescope="true" />
<meta class="mktoNumber" id="headerSpacer" mktoname="Top Spacer" default="20" min="1" max="300" units="px" step="1" mktomodulescope="true" />
<meta class="mktoNumber" id="headerSpacer2" mktoname="Spacer Below Right Image" default="8" min="1" max="300" units="px" step="1" mktomodulescope="true" />
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<meta class="mktoColor" id="heroBackgroundColor" mktoname="Module Background" default="#394039" mktomodulescope="true" />
<meta class="mktoColor" id="heroButtonBackgroundColor" mktoname="Button Background Color" default="#76c488" mktomodulescope="true" />
<meta class="mktoColor" id="heroBorderColor" mktoname="Button Border Color" default="#76c488" mktomodulescope="true" />
<meta class="mktoNumber" id="heroBorderSize" mktoname="Button Border Width" default="1" min="0" max="20" units="px" step="1" mktomodulescope="true" />
<meta class="mktoString" id="heroLinkText" mktoname="Button Text" default="READ MORE" mktomodulescope="true" />
<meta class="mktoString" id="heroLink" mktoname="Button Link" default="http://mylink" mktomodulescope="true" />
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<meta class="mktoColor" id="halfBackgroundColor4" mktoname="Module Background" default="#ffffff" mktomodulescope="true" />
<meta class="mktoColor" id="halfBackgroundColor5" mktoname="Left Background" default="#9ca1a4" mktomodulescope="true" />
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<meta class="mktoNumber" id="halfSpacer16" mktoname="Bottom Spacer" default="20" min="1" max="300" units="px" step="1" mktomodulescope="true" />
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<meta class="mktoColor" id="freeTextBackgroundColor" mktoname="Module Background" default="#ffffff" mktomodulescope="true" />
<meta class="mktoNumber" id="freeTextSpacer" mktoname="Top Spacer" default="15" min="1" max="300" units="px" step="1" mktomodulescope="true" />
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<meta class="mktoNumber" id="freeTextSpacer3" mktoname="Bottom Spacer" default="25" min="1" max="300" units="px" step="1" mktomodulescope="true" />
<meta class="mktoColor" id="callToActionBackgroundColor" mktoname="Module Background" default="#ffffff" mktomodulescope="true" />
<meta class="mktoNumber" id="callToActionSpacer" mktoname="Top Spacer" default="15" min="1" max="300" units="px" step="1" mktomodulescope="true" />
<meta class="mktoColor" id="callToActionButtonBackgroundColor" mktoname="Button Background Color" default="#76c488" mktomodulescope="true" />
<meta class="mktoColor" id="callToActionBorderColor" mktoname="Button Border Color" default="#76c488" mktomodulescope="true" />
<meta class="mktoNumber" id="callToActionBorderSize" mktoname="Button Border Width" default="1" min="0" max="20" units="px" step="1" mktomodulescope="true" />
<meta class="mktoNumber" id="callToActionSpacer2" mktoname="Bottom Spacer" default="25" min="1" max="300" units="px" step="1" mktomodulescope="true" />
<meta class="mktoString" id="callToActionLinkText" mktoname="Button Text" default="READ MORE" mktomodulescope="true" />
<meta class="mktoString" id="callToActionLink" mktoname="Button Link" default="http://mylink" mktomodulescope="true" />
<meta class="mktoColor" id="blankSpaceBackgroundColor3" mktoname="Module Background" default="#ffffff" mktomodulescope="true" />
<meta class="mktoNumber" id="blankSpaceSpacer3" mktoname="Top Spacer" default="40" min="1" max="300" units="px" step="1" mktomodulescope="true" />
<meta class="mktoColor" id="contactsBackgroundColor" mktoname="Module Background" default="#424942" mktomodulescope="true" />
<meta class="mktoNumber" id="contactsSpacer" mktoname="Top Spacer" default="40" min="1" max="300" units="px" step="1" mktomodulescope="true" />
<meta class="mktoNumber" id="contactsSpacer2" mktoname="Top Spacer" default="20" min="1" max="300" units="px" step="1" mktomodulescope="true" />
<meta class="mktoNumber" id="contactsSpacer3" mktoname="Spacer Below Image" default="40" min="1" max="300" units="px" step="1" mktomodulescope="true" />
<meta class="mktoNumber" id="contactsSpacer4" mktoname="Spacer Below Image" default="40" min="1" max="300" units="px" step="1" mktomodulescope="true" />
<meta class="mktoNumber" id="contactsSpacer5" mktoname="Bottom Spacer" default="30" min="1" max="300" units="px" step="1" mktomodulescope="true" />
<meta class="mktoString" id="contactsLink" mktoname="Facebook Icon Link" default="http://mylink" mktomodulescope="true" />
<meta class="mktoString" id="contactsLink2" mktoname="Twitter con Link" default="http://mylink" mktomodulescope="true" />
<meta class="mktoString" id="contactsLink3" mktoname="Google Icon Link" default="http://mylink" mktomodulescope="true" />
<meta class="mktoString" id="contactsLink4" mktoname="Pinterest Icon Link" default="http://mylink" mktomodulescope="true" />
<meta class="mktoString" id="contactsLink5" mktoname="Youtube Icon Link" default="http://mylink" mktomodulescope="true" />
<meta class="mktoString" id="contactsLink6" mktoname="RSS Icon Link" default="http://mylink" mktomodulescope="true" />
<meta class="mktoString" id="unsubLink" mktoname="Unsubscribe Link" default="{{system.unsubscribeLink}}" mktomodulescope="true" />

<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
<meta name="viewport" content="width=device-width, initial-scale=1, minimum-scale=1, maximum-scale=1" />
<meta name="robots" content="noindex,nofollow" />
<meta http-equiv="X-UA-Compatible" content="IE=edge" />
<link href="https://fonts.googleapis.com/css?family=Roboto:300,400,700" rel="stylesheet" type="text/css" />
<link href="https://fonts.googleapis.com/css?family=Roboto+Condensed:300,400,700" rel="stylesheet" type="text/css" />



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Race to ￥100B Launch Pad Updates
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<p>Welcome to the Race to ￥100B Launch Pad. We will be sending you quarterly updates to inform you with the latest updates for product launches.</p>
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Hematology
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Urinalysis
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<tr class="stack-tablet" style="max-height:0px;overflow:hidden;padding-left: 0; overflow: hidden; margin-left: 0; padding-top: 0; padding-right: 0; padding-bottom: 0; float: left; margin-top: 0; margin-right: 0; margin-bottom: 0; mso-hide: all; display: none;">
<td style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; word-break: break-word; -webkit-hyphens: none; -moz-hyphens: none; hyphens: none; border-collapse: collapse;"> </td>
</tr>
</tbody>
</table>
<table class="table2-3" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-spacing: 0; border-collapse: collapse;" align="right" border="0" cellpadding="0" cellspacing="0" width="350">
<tbody>
<tr>
<td style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; word-break: break-word; -webkit-hyphens: none; -moz-hyphens: none; hyphens: none; border-collapse: collapse;">
<table class="contents" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-spacing: 0; border-collapse: collapse;" align="center" border="0" cellpadding="0" cellspacing="0">
<tbody>
<tr>
<td class="article" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; word-break: break-word; -webkit-hyphens: none; -moz-hyphens: none; hyphens: none; border-collapse: collapse;">
<table style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-spacing: 0; border-collapse: collapse;" border="0" cellpadding="0" cellspacing="0" width="100%">
<tbody>
<tr>
<td class="primary-font title" style="-moz-hyphens: none;-webkit-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-ms-text-size-adjust: 100%;hyphens: none;font-family:'Roboto', Arial, sans-serif;font-weight: bold;text-align: left;font-size: 19px;border-collapse: collapse;">
<div class="mktoText" mktoname="Article title" id="articleTitle3">
FLOW CYTOMETRY
</div></td>
</tr>
<tr>
<td style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-height:${photoLSpacer6};font-size:${photoLSpacer6};" height="${photoLSpacer6}"> </td>
</tr>
<tr>

<td class="secondary-font text" style="hyphens: none;-webkit-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;-ms-text-size-adjust: 100%;color: #868686;font-size: 13px;font-weight: 300;line-height: 220%;text-align: left;font-family:'Roboto Condensed', Arial, sans-serif;border-collapse: collapse;"> 
 <div class="mktoText" mktoname="Text" id="text9">
 Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
 </div></td> ‍‍‍‍

</tr>
<tr>
<td style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-height:${photoLSpacer7};font-size:${photoLSpacer7};" height="${photoLSpacer7}"> </td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
</table>
</center> </td>
</tr>
<tr>
<td style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-height:${photoLSpacer8};font-size:${photoLSpacer8};" height="${photoLSpacer8}"> </td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
</table>
<table id="photo-r432f847e-aafb-4683-8644-6f59152a82ea" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-spacing: 0; border-collapse: collapse;" align="center" border="0" cellpadding="0" cellspacing="0" width="100%" class="mktoModule m_photo-r" mktoname="Photo-r-1">
<tbody>
<tr>
<td style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;background-color:${photoRBackgroundColor};" bgcolor="${photoRBackgroundColor}" valign="top">
<table class="table600" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-spacing: 0; border-collapse: collapse; margin-top: 0; margin-right: auto; margin-bottom: 0; margin-left: auto;" align="center" border="0" cellpadding="0" cellspacing="0" width="600">
<tbody>
<tr>
<td style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-height:${photoRSpacer};font-size:${photoRSpacer};" height="${photoRSpacer}"> </td>
</tr>
<tr>
<td style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; word-break: break-word; -webkit-hyphens: none; -moz-hyphens: none; hyphens: none; border-collapse: collapse;">
<center>
<table class="table1-3" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-spacing: 0; border-collapse: collapse;" align="right" border="0" cellpadding="0" cellspacing="0" width="173">
<tbody>
<tr>
<td class="photo" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; word-break: break-word; -webkit-hyphens: none; -moz-hyphens: none; hyphens: none; border-collapse: collapse;">
<div style="display:inline-block" class="mktoImg mobile-img" mktoname="Photo1" id="photo12432f847e-aafb-4683-8644-6f59152a82ea" mktolockimgsize="true" mktolockimgstyle="false">
<a><img alt="Software.jpg" src="http://pages.sysmex.com/rs/111-ROZ-635/images/Software.jpg" class="mobile-img" style="-ms-interpolation-mode: bicubic; outline: none; border-right-width: 0; border-bottom-width: 0; border-left-width: 0; text-decoration: none; border-top-width: 0; display: block; max-width: 100%; line-height: 100%; height: auto; width: 173px;" height="auto" width="173" /></a>
</div> </td>
</tr>
<tr class="stack-tablet" style="max-height:0px;overflow:hidden;padding-left: 0; overflow: hidden; margin-left: 0; padding-top: 0; padding-right: 0; padding-bottom: 0; float: left; margin-top: 0; margin-right: 0; margin-bottom: 0; mso-hide: all; display: none;">
<td style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; word-break: break-word; -webkit-hyphens: none; -moz-hyphens: none; hyphens: none; border-collapse: collapse;"> </td>
</tr>
</tbody>
</table>
<table class="table2-3" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-spacing: 0; border-collapse: collapse;" align="left" border="0" cellpadding="0" cellspacing="0" width="350">
<tbody>
<tr>
<td style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; word-break: break-word; -webkit-hyphens: none; -moz-hyphens: none; hyphens: none; border-collapse: collapse;">
<table class="contents" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-spacing: 0; border-collapse: collapse;" align="center" border="0" cellpadding="0" cellspacing="0">
<tbody>
<tr>
<td class="article" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; word-break: break-word; -webkit-hyphens: none; -moz-hyphens: none; hyphens: none; border-collapse: collapse;">
<table style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-spacing: 0; border-collapse: collapse;" border="0" cellpadding="0" cellspacing="0" width="100%">
<tbody>
<tr>
<td class="primary-font title" style="-moz-hyphens: none;-webkit-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-ms-text-size-adjust: 100%;hyphens: none;font-family:'Roboto', Arial, sans-serif;font-weight: bold;text-align: left;font-size: 19px;border-collapse: collapse;">
<div class="mktoText" mktoname="Article title" id="articleTitle2432f847e-aafb-4683-8644-6f59152a82ea">
SOFTWARE SOLUTIONS
</div></td>
</tr>
<tr>
<td style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-height:${photoRSpacer2};font-size:${photoRSpacer2};" height="${photoRSpacer2}"> </td>
</tr>
<tr>
<td class="secondary-font text" style="hyphens: none;-webkit-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;-ms-text-size-adjust: 100%;color: #868686;font-size: 13px;font-weight: 300;line-height: 220%;text-align: left;font-family:'Roboto Condensed', Arial, sans-serif;border-collapse: collapse;">
<div class="mktoText" mktoname="Text" id="text8432f847e-aafb-4683-8644-6f59152a82ea">
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
</div></td>
</tr>
<tr>
<td style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-height:${photoRSpacer3};font-size:${photoRSpacer3};" height="${photoRSpacer3}"> </td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
</table>
</center> </td>
</tr>
<tr>
<td style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-height:${photoRSpacer4};font-size:${photoRSpacer4};" height="${photoRSpacer4}"> </td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
</table>
<table id="blankSpace" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-spacing: 0; border-collapse: collapse;" align="center" border="0" cellpadding="0" cellspacing="0" width="100%" class="mktoModule m_blankSpace" mktoname="Blank Space">
<tbody>
<tr>
<td style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;background-color:${blankSpaceBackgroundColor};" bgcolor="${blankSpaceBackgroundColor}" valign="top">
<table class="table600" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-spacing: 0; border-collapse: collapse; margin-top: 0; margin-right: auto; margin-bottom: 0; margin-left: auto;" align="center" border="0" cellpadding="0" cellspacing="0" width="600">
<tbody>
<tr>
<td style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-height:${blankSpaceSpacer};font-size:${blankSpaceSpacer};" height="${blankSpaceSpacer}"> </td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
</table>
<table id="callToAction" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-spacing: 0; border-collapse: collapse;" align="center" border="0" cellpadding="0" cellspacing="0" width="100%" class="mktoModule m_callToAction" mktoname="Call To Action">
<tbody>
<tr>
<td style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;background-color:${callToActionBackgroundColor};" bgcolor="${callToActionBackgroundColor}" valign="top">
<table class="table600" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-spacing: 0; border-collapse: collapse; margin-top: 0; margin-right: auto; margin-bottom: 0; margin-left: auto;" align="center" border="0" cellpadding="0" cellspacing="0" width="600">
<tbody>
<tr>
<td style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-height:${callToActionSpacer};font-size:${callToActionSpacer};" height="${callToActionSpacer}"> </td>
</tr>
<tr>
<td class="cta" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; word-break: break-word; -webkit-hyphens: none; -moz-hyphens: none; hyphens: none; border-collapse: collapse;">
<center>
<table style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-spacing: 0; border-collapse: collapse;" align="center" border="0" cellpadding="0" cellspacing="0">
<tbody>
<tr>
<td style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; word-break: break-word; -webkit-hyphens: none; -moz-hyphens: none; hyphens: none; border-collapse: collapse;" align="center" bgcolor="${callToActionButtonBackgroundColor}"> <a href="${callToActionLink}" target="_blank" class="primary-font button" style="-webkit-text-size-adjust:
100%;-ms-text-size-adjust: 100%;border-left-color:${callToActionBorderColor};font-size: 12px;font-family:'Roboto', Arial, sans-serif;color: #FFF;padding-top: 8px;padding-right: 20px;padding-bottom: 8px;padding-left: 20px;border-top-width:${callToActionBorderSize};display: inline-block;border-bottom-width:${callToActionBorderSize};border-left-width:${callToActionBorderSize};border-top-style:
solid;border-right-style: solid;border-bottom-style: solid;border-left-style: solid;border-top-color:${callToActionBorderColor};border-right-color:${callToActionBorderColor};border-bottom-color:${callToActionBorderColor};border-right-width:${callToActionBorderSize};text-decoration: none;background-color:${callToActionButtonBackgroundColor};">${callToActionLinkText}</a> </td>
</tr>
</tbody>
</table>
</center> </td>
</tr>
<tr>
<td style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-height:${callToActionSpacer2};font-size:${callToActionSpacer2};" height="${callToActionSpacer2}"> </td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
</table>
<table id="blankSpace3" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-spacing: 0; border-collapse: collapse;" align="center" border="0" cellpadding="0" cellspacing="0" width="100%" class="mktoModule m_blankSpace" mktoname="Blank Space3">
<tbody>
<tr>
<td style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;background-color:${blankSpaceBackgroundColor3};" bgcolor="${blankSpaceBackgroundColor3}" valign="top">
<table class="table600" style="-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-spacing: 0; border-collapse: collapse; margin-top: 0; margin-right: auto; margin-bottom: 0; margin-left: auto;" align="center" border="0" cellpadding="0" cellspacing="0" width="600">
<tbody>
<tr>
<td style="-webkit-text-size-adjust: 100%;-ms-text-size-adjust: 100%;mso-table-lspace: 0pt;mso-table-rspace: 0pt;word-break: break-word;-webkit-hyphens: none;-moz-hyphens: none;hyphens: none;border-collapse: collapse;line-height:${blankSpaceSpacer3};font-size:${blankSpaceSpacer3};" height="${blankSpaceSpacer3}"> </td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
</table></td>
</tr>
</tbody>
</table> </td>
</tr>
</tbody>
</table>

Grace_Brebner3 · ‎05-19-2019

Hi Sue,

I can't see any indication that actual line breaks are being inserted in some clients.

I haven't done super comprehensive testing here but at a scan it definitely does seem to me that this is simply the result of line-height being relative to font-size, and font-size looking slightly different from font to font, and fonts being the variable that's actually changing here - if you're not aware, fonts are very hard to get consistently displayed across all email clients. In your original screenshot we can see that the "problem" version is the one showing your set fallback font (Arial), not the primary font (Roboto Condensed).

There are some things you can do to help minimise the impact here: #1 is find a middle ground line height that works well for all displays (it's a matter of personal preference but 220% looks awkwardly high on all versions to me), & #2 would be to test more rigorously to identify the specific individual clients you're not happy with and identify client specific coding that works on those (MSO conditional is pretty common). I would recommend #1, personally.

Hope that helps.

Sue_Wang · ‎05-22-2019

Thank you,Grace!

Grace_Brebner3 · ‎05-22-2019

Hey Sue - if my response helped answer your question please mark it as correct! This thread will show as resolved and it'll help others in community who experience similar issues find the right solution