Marketo - Out of office | Soft Bounces

[SG_Sydney]

Hi there,

Trying to confirm if Marketo flags an OOF as a soft bounce (My understanding of the current functionality is that it does not?)

Thanks!

[Darshil_Shah1 · Accepted solution]

IMO, Marketo does log the soft bounced activity when it receives the automatic replies back from recipient's mail server. It's logged as “Vacation/Auto-Reply” soft bounce. You can check out this thread for more details around this.

Hope this helps!

[SG_Sydney]

Thanks for the quick response.

In the example I'm looking at under Activity log for the person it says email delivered and not Bounced.

Is there another place to look?

[Darshil_Shah1 · Accepted solution]

The soft bounced activities should get logged in the person's activity log first, at times it may take some time for it to get logged.