Marketo not tracking "clicks link on web page" activity for about 10-15% of leads

[Dan_Stevens_]

Here's some additional insight: the web page where the link exists (on the confirmation page) also wasn't present in my activity log:

1. As soon as I filled out the form, I was taken to the confirmation page and clicked on the link
2. This is just me loading the confirmation page again
3. This is another instance of loading the page and clicking on the two available links

[SanfordWhiteman]

But you really need to look at the browser Network log during these events to see if it's even attempting to send the activity. If it isn't, that's a very different problem to solve.

[Dan_Stevens_]

UPDATE (2/18/17): Marketo Support has been looking into this and they have been able to replicate this behavior on their end (where a small % of "clicks link" activity is not being tracked/captured):

At this point 3 out of 4 of my test records are showing all appropriate page views and clicks, however one has exhibited the same behavior as your test record. I am still working to isolate the issue and will update you when I have more information.

I'll provide an update as I learn more.

[Dan_Stevens_]

Sandy, sorry for going back in and revoking what I had originally thought as being the "correct" answer.  Apparently Marketo support is looking at this thread as part of the diagnoses.  Just yesterday, after I was able to prove once again that I was able to reproduce this (1 out of 7 occurrences), the latest reply from them is as follows:

This looks resolved. It was tested on your end a few times, one time there was an unexpected error but the other 8 times it did work. The error may be due to refreshing/clicks/something not related to the actual functionality in Marketo. Please let me know this happens again outside of repeated testing.

I'm quite shocked by this response, I must say.

[SanfordWhiteman]

I'd really like to be there for one of the repro cases, since we don't have a network log at the moment. Such a big difference between the Munchkin call completing w/200, being reset for load-shedding purposes (but still ostensibly completing), timing out, and not being sent at all.