A few suggestions, most of which potentially only provide inside for not receiving emails to your corporate inbox:
- Check your "from email" - I was recently testing something in email body content so I hadn't updated the From Email in the settings. Our instance has a default From Email address that isn't from our domain which prevented the email from landing in our inboxes (not sure if this would also apply to personal inboxes):
- Check with your IT folks to make sure that they haven't accidentally removed the approved Marketo IPs from your allow list processes or that you're not getting caught in your own spam filters/tools
- As @Jo_Pitts1 stated, check different emails to be sure it's widespread vs that one email; or create a new version of the email you're having trouble with - sometimes something just goes wonky with an email and a fresh new one does the trick (and you may never know the answer 😋)
- Check that there are no outages or issues on the Marketo side that are causing hiccups in email sending (this is a stretch because others would likely have issues with you and it would be widespread across live and test emails)
Let us know how things go and I hope you're back on track ASAP!
Michelle 😊
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