We have some values at Marketo that we use every day. They might be helpful here.
Speak the Truth. It means facing reality even if it hurts. It means honesty and transparent feedback. I appreciate all feedback, even if its negative.
One Team. In my mind, this includes you too, our customers. We are all on the same team. We employees want you to be successful. But more important, you are all part of the Marketing Nation. We help each other. We care about each other. We are constructive with our feedback and build each other up, not tear each other down. Feedback should be repectful.
Customer Passion. I work tirelessly day after day (for me, seven years now), as do my teammates and colleagues. We work to make your lives better. Don't think we are sleeping on the job or make decisions in a vacuum.
Aspire to be Great. I want the UI to be spectacular. I have a vision and want to see it come to reality. Sure, sometimes it takes longer than I want, but we do our best. We have great engineers, but you cant rush quality.
These are some of our values and we hope you understand how they are there to help us make great services and software for you.
Ive heard you loud and clear, all of you. We will continue to work hard making great improvements. If you want to continue the thread, just try to remember these values, especially One Team. We are in this together.
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