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Rashida, I hear you loud and clear.
We tried very hard to minimize the actual changes. Smart campaigns, Landing Pages, Emails, Reports...in fact every single object in Marketo works exactly as it did before. You aren't in a new country. You are actually in the same house. We just pained the walls. The furniture is exactly where it was. Nothing moved. (Except the global nav)
We don't think of Marketo as "broke" or "not broke". We have a vision of our product and where it will go. We envision it lightning fast, bug free, easy to achieve and analyze results and integrated to all the systems you use like your website or google adwords to name a few. We envision a platform that works well on todays devices and tomorrows. It clearly isn't there yet, but this is our vision and mission.
As we move forward, we will be as communicative as possible and minimize any disruptions. I care deeply about your experience and try to make it delightful every day.
I've forwarded your post to Cheryl to ensure that you are on the communication channels we send out. We sent out alot for this one, but some people slipped past us.
One value we have at Marketo is "Speak the Truth". We don't fool ourselves or ignore feedback. I appreciate your truth and encourage you to keep it up.
VP, User Experience
There are several motivators behind the style upgrade.
No change is universally loved. Just ask Facebook everytime they change something. But Facebook knows (as do we) that you will get used to the new thing and then relax. I hear your feedback and we are squashing bugs. However, so far, our Support lines have been fine, no high surges of activity to report.
Keep the feedback coming. This is a partnership and we are all in this together.
Here are some cool Change quotes:
The only way to make sense out of change is to plunge into it, move with it, and join the dance.