Marketo Link Tokens not functioning in AOL, Yahoo and MSN email clients

Lauren_Smith7 · ‎05-29-2018

Hello,

We are currently using token links and discovered that AOL, Yahoo and MSN emails have removed our hyperlink that goes to a pdf hosted on Amazon. Has anyone else experienced this issue before and how did you fix? I've tested the hyperlinks in Outlook and Gmail and the tokens are working.

Thanks!

SanfordWhiteman · ‎05-29-2018

When you use a Velocity script to create links, you must output the entire <a> tag within the script, including opening and closing <a> and </a>.

So you never insert a "link" item from the button bar when using Velocity. You insert only the {{my.token}} directly into the email body, otherwise it will not work.

The difference you're seeing between the mail in the inbox and the Web Page View is due to the different ways Velocity is executed. Emit the entire <a> from Velocity to avoid this confusion.

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