Marketo Is redirecting email links to server not found pages

[Anonymous]

Hi, Has anyone come across this issue? When creating an email and adding links, all of our page links are correct, but when sending a test email the email comes through with a completely different and incorrect url and instead sends us to a completely different domain with a server not found page. Help!!!!

[Anonymous]

Hello Sotera,

Marketo automatically changes links in your email to go through our tracking domain. A number of our customers have set up branded tracking links with a CNAME, much like how you would set up a CNAME for your landing pages.

When you send yourself a test email and the links don't work, and you're certain that the original link works, that suggests to me that there might be a problem with your tracking link. To resolve this, you should contact support.


Thanks,

Autumn

[Alex_Wong]

We have the same issue, links on email sent out yesterday are not working now even they were working yesterday.

They all go to Server not found page

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The requested URL /trk was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.