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Re: Marketo hero image missing/repeating in Outlook

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ceciliagonzalez
Level 2

Marketo hero image missing/repeating in Outlook

Hello,

On Marketo email preview, the banner looks perfect. But on email test, the banner looks distorted, sometimes image is missing,  

or in this case, image is repeating. Can someone please recommend a fix for this? Thank you in advance.

 

Waterfall_banner preview.PNG

Waterfall email test_banner issue_OL.PNG

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Vinay_Kumar
Level 9 - Community Advisor

Re: Marketo hero image missing/repeating in Outlook

@ceciliagonzalez, To fix this issue you need to add height variable for outlook and then also add/edit CSS (background-image : no-repeat; ) to avoid the image repetition. 

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2 REPLIES 2
Phillip_Wild
Level 10

Re: Marketo hero image missing/repeating in Outlook

Hi @ceciliagonzalez ,

 

This resource should be useful: https://www.litmus.com/blog/a-guide-to-rendering-differences-in-microsoft-outlook-clients/. My guess is that you haven't specified both height and width of the image. 

 

Outlook is a pain, isn't it?

Vinay_Kumar
Level 9 - Community Advisor

Re: Marketo hero image missing/repeating in Outlook

@ceciliagonzalez, To fix this issue you need to add height variable for outlook and then also add/edit CSS (background-image : no-repeat; ) to avoid the image repetition.