Marketo hero image missing/repeating in Outlook

[ceciliagonzalez]

Hello,

On Marketo email preview, the banner looks perfect. But on email test, the banner looks distorted, sometimes image is missing,  

or in this case, image is repeating. Can someone please recommend a fix for this? Thank you in advance.

[Phillip_Wild]

Hi @ceciliagonzalez ,

This resource should be useful: https://www.litmus.com/blog/a-guide-to-rendering-differences-in-microsoft-outlook-clients/. My guess is that you haven't specified both height and width of the image. 

Outlook is a pain, isn't it?

[Vinay_Kumar · Accepted solution]

@ceciliagonzalez, To fix this issue you need to add height variable for outlook and then also add/edit CSS (background-image : no-repeat; ) to avoid the image repetition.