Marketo - GTW follow-up emails

[Anonymous]

Hi there,

When we use the Marketo-GTW adapter for our webinars, after the event is over we send thank you/sorry we missed you emails through Marketo. However, I know that when we solely use GTW for webinars, GTW sends these emails out automatically.

My question is, when using the Marketo-GTW adapter, does GTW still send out the follow-up emails automatically? Or does it recognize that it's synched to Marketo and stop from automatically pushing those out?

[Josh_Hill13 · Accepted solution]

You need to turn this feature OFF in GTW otherwise GTW will continue to send emails.

[Anonymous]

Ah, we see that option now. Thanks!