Marketo > SFDC campaign sync not working

[Jason_Hamilton1]

Has anyone ever had a case where campaign members stop syncing from Marketo to SFDC?

In this case there was a program level sync, and at some point they stopped the sync, and did a flow step sync, then switched back to program level, now every week they have to run a flow level sync in order to get their leads across.

Would switching between the program level and flow step sync, break the connection?

TIA

Jason

[Josh_Hill13 · Accepted solution]

Yes.

You have to pick one or the other. What probably happened is marketo doesn't like it when a Program is synced to SFDC Campaign and then you try to Add to SFDC Campaign within Program w/o disconnecting. But Disconnecting isn't always a good idea.

I would just build a new Program with a smart campaign.

[Jason_Hamilton1]

Josh!

I thought you retired from the community

Thanks for your help!

Jason