Marketo email being unscheduled for some reason

[bryanm2X]

Hi, anyone who encountered an issue where email within a Program that was already scheduled for a specific date and time got unscheduled for unknown reason/s? We had this problem for the past 2 weeks and encountered this scenario twice already.

Is there any audit log within Marketo that we can check and understand on why this happened? We're currently supporting an important client and scheduling emails on time is crucial, we can't let this happen again.

Let me know if you got any leads on how to audit this type of issue and/or if you also encountered a similar thing!

Cheers

[uditmathur]

HI @bryanm2X ,

You can check Asset Audit trail in Admin section to ascertain  on the changes which might be made on the Email.

[bryanm2X]

Hi @uditmathur appreciate your response here, thanks! I feel like this is what I need. But per checking my Admin dashboard, it doesn't contain any Asset Audit Trail. Can this be amended via permission update or is this a separate/add-on functionality in Marketo?

[uditmathur]

Hi @bryanm2X ,

Seems you do not have the Admin rights for your Marketo instance.

You will have to contact your instance Admin & will have to get the details required.

You can provide your admin with the name & type of the asset for the ease of identification.

Alternatively, you can go to that specific asset in your program & check the details, you can at least get the last modified date & time, so you can gauge if any changes have been made to the asset or not.

Hope this Helps 🙂