Marketo contantly getting stuck

[Anonymous]

Is marketo getting stuck on anyone else? I can't seem to get anything done without refresh after refresh and waiting for loading forever (if at all). Can this site not handle the traffic? Super frustrating. Nothing wrong with my internet or other sites loading just fine. Anyone know the deal or a trick to fix this or even test this?

[Anonymous]

What is the result of

ping app-sj08.marketo.com

and 

traceroute app-sj08.marketo.com (Mac/Linux) or tracert app-sj08.marketo.com (Windows)?

Please post either the complete response or screen shots.
Thanks in advance.

[Anonymous]

I do not have any such problems. If I were to guess you probably have some sort of program or javascript which is conflicting with Marketo some how. I've had issues with Custom Javascript on a landing page causing Marketo to take 1-2minutes to load a landing page editor, but once I deleted the JS it went back to normal times.

I was just thinking yesterday as I was clicking through Marketo at a super fast paced doing a ton of intense things, that this software is so great at keeping up with my needs. So I really think this is a personal problem that is caused by some 3rd party thing. Have you tried using a different browser?

[Anonymous]

Thanks for the responses!

I'd be happy to send a screenshot. where do I put the ping? in a browser?

Also, good to know that it might be my browser or javascript. How do I find the culprit to fix?

[Anonymous]

You can either copy/paste from the command window or just use the image icon to upload the screen shot.

For the record the results on my end are:

brenogomes$ ping app-sj08.marketo.com

PING app-sj08.marketo.com (199.15.215.187): 56 data bytes

64 bytes from 199.15.215.187: icmp_seq=0 ttl=244 time=205.114 ms

64 bytes from 199.15.215.187: icmp_seq=1 ttl=244 time=212.913 ms

64 bytes from 199.15.215.187: icmp_seq=2 ttl=244 time=232.341 ms

64 bytes from 199.15.215.187: icmp_seq=3 ttl=244 time=408.069 ms

64 bytes from 199.15.215.187: icmp_seq=4 ttl=244 time=221.676 ms

64 bytes from 199.15.215.187: icmp_seq=5 ttl=244 time=205.813 ms

^C

--- app-sj08.marketo.com ping statistics ---

6 packets transmitted, 6 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 205.114/247.654/408.069/72.353 ms



 

brenogomes$ traceroute app-sj08.marketo.com

traceroute to app-sj08.marketo.com (199.15.215.187), 64 hops max, 52 byte packets

 1  192.168.20.1 (192.168.20.1)  1.296 ms !X * *

 2  * 192.168.20.1 (192.168.20.1)  1.166 ms !X *

 3  192.168.20.1 (192.168.20.1)  1.194 ms !X *  1.257 ms !X


My network is all but impressive. Still, I do not experience any particular slowness 



 

[Anonymous]

These kept going, i just copied the first 10 on each. Does this help?

PING app-sj08.marketo.com (199.15.215.187): 56 data bytes

64 bytes from 199.15.215.187: icmp_seq=0 ttl=244 time=27.589 ms

64 bytes from 199.15.215.187: icmp_seq=1 ttl=244 time=29.045 ms

64 bytes from 199.15.215.187: icmp_seq=2 ttl=244 time=27.689 ms

64 bytes from 199.15.215.187: icmp_seq=3 ttl=244 time=25.783 ms

64 bytes from 199.15.215.187: icmp_seq=4 ttl=244 time=28.496 ms

64 bytes from 199.15.215.187: icmp_seq=5 ttl=244 time=29.211 ms

64 bytes from 199.15.215.187: icmp_seq=6 ttl=244 time=28.120 ms

64 bytes from 199.15.215.187: icmp_seq=7 ttl=244 time=27.604 ms

64 bytes from 199.15.215.187: icmp_seq=8 ttl=244 time=27.073 ms

64 bytes from 199.15.215.187: icmp_seq=9 ttl=244 time=25.182 ms

64 bytes from 199.15.215.187: icmp_seq=10 ttl=244 time=24.935 ms

traceroute to app-sj08.marketo.com (199.15.215.187), 64 hops max, 52 byte packets

 1  192.168.0.1 (192.168.0.1)  4.730 ms  0.554 ms  0.471 ms

 2  homeportal (192.168.1.254)  3.860 ms  2.788 ms  2.868 ms

 3  76-218-12-3.lightspeed.sntcca.sbcglobal.net (76.218.12.3)  23.761 ms  23.105 ms  24.297 ms

 4  * * 71.145.0.120 (71.145.0.120)  27.200 ms

 5  * * *

 6  * * *

 7  12.83.39.145 (12.83.39.145)  32.248 ms  24.357 ms

    12.83.39.137 (12.83.39.137)  31.853 ms

 8  sffca01jt.ip.att.net (12.122.81.73)  23.379 ms  23.579 ms  24.834 ms

 9  xe-1-2-0.mpr4.sjc7.us.above.net (64.125.12.117)  26.898 ms  25.507 ms  45.754 ms

10  64.125.175.10.t01671-01.above.net (64.125.175.10)  25.835 ms  25.495 ms  25.101 ms