Marketo Check-In App Not Syncing

[Anonymous]

Is anyone else having issues with the check-in app not syncing appropriately? We are getting a 'user is not authorized' message when trying to sync the check-ins to the instance.

[Brooke_Bartos1]

Hi Anna,

Is the User that is logged in to the app assigned to a role that is Authorized to access the mobile app in the Roles section of the Admin console?

[Anonymous]

Hi Brooke! Thanks for reaching out. Yes, the user does have appropriate access for the mobile app. It started working randomly without doing anything but this is the second time in a month this same thing has happened. In the last instance we could never get the app to sync and had to end up manually marking people as attended.

[Brooke_Bartos1]

That's odd... the device had internet access while you were trying to sync?