Maketo Form Data is not sync to Webex

[RaguPrashanth]

Hi Team,

We're in test phase and testing the data sync between Marketo and Webex. After a successful form submission in Marketo, only some fields are syncing with Webex.

Successfully synced fields:

• Name

• Email address

• Company Name

• Job Title

Fields not syncing to Webex:

• Interested In

• Country

• Reason for attending this Webinar

• Certificate Required

• Terms of Use

• Opt-In

We're unsure whether the issue lies with the Webex integration or if additional configuration is needed.

Regards,

Ragu

[Michael_Florin]

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Fields not syncing to Webex:

• Interested In

• Country

• Reason for attending this Webinar

• Certificate Required

• Terms of Use

• Opt-In

---

Hi Ragu,

I'm curious: Why would you want that information in Webex?

[reetusharmaGrz1]

Hi @RaguPrashanth 

Please check below points 

1) Check Field Mapping in the Webex Integration Settings in Marketo LaunchPoint or Admin → Webex Integration settings.

2) Also, Ensure that the data types of the fields in Marketo and Webex match

3) I have't worked on webex but also please check if field limitations or validation rules are there in webex.

Thanks