Load Templates in Gmail Plugin Not Available

[Anonymous]

I cannot seem to find a way to get the Load Templates from Marketo button to show up in my Gmail Compose with the Gmail Plugin installed. All the help documentation says is to access it like it should be there from the start, is there a way to add it?

[Anonymous]

Hi Jeff,

I would recommend giving Support a call to see if they can help resolve the issue.

Thanks,
Cheryl

[Anonymous]

Hey Cheryl,

I am popping the window out into a new window using the arrow button in the top right corner, there is still no Load Templates option...

[Anonymous]

When you compose a message in Gmail, make sure that you are poping out the message rather than just composing it in the right hand corner of the screen.  When you do this, you should be able to Load Templates.