Re: LiveChat by LivePerson Pass Info to Marketo

Anonymous
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LiveChat by LivePerson Pass Info to Marketo

I would like to pass information from pre-chat survey's on LiveChat to Marketo, and would like to reach out to see if anyone in the community has experience with this?

I have received some guidance on this, but the explaination of this has a few gaps.

Reach back out if you have some insight!

-Josh
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Anonymous
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Re: LiveChat by LivePerson Pass Info to Marketo

LiveChat features a REST API: http://developers.livechatinc.com/rest-api/#!introduction

Integration with Marketo SOAP API or webhooks would be the most suitable option
http://developers.marketo.com/
Anonymous
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Re: LiveChat by LivePerson Pass Info to Marketo

My appologies, I didn't realize there were mutliple companies by the name LiveChat. The one I was refering to was LivePerson's LiveEngage chat functionality. Let me know if you have any insight.

Thanks for the link to the Marketo developer tools!
Anonymous
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Re: LiveChat by LivePerson Pass Info to Marketo

There is a native integration for LivePerson on http://launchpoint.marketo.com/liveperson-inc/872-liveengage
Anonymous
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Re: LiveChat by LivePerson Pass Info to Marketo

So there may be an obvious answer to this but how do you activate this connection? We have LivePerson and I'd like to make the connection so that we can use for scoring, etc.
Anonymous
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Re: LiveChat by LivePerson Pass Info to Marketo

I would like to know where I can get documentation on the native integration, I have spoke to liveperson and they send me back to Marketo