Hi everyone,
We've run into a failure issue with a LinkedIn lead gen form, that we're struggling to solve. The LinkedIn activity is being set up by an international agency. Our communications have been via email to date. We're going to set up a call to discuss, but hoping to gain greater understanding into what might be going on.
ISSUE:
Failed: {FIELD_CUSTOM_VALIDATION_EXCEPTION: Country Required: You must select a Country due to new data privacy and compliance regulations for all leads;FIELD_CUSTOM_VALIDATION_EXCEPTION: The following fields are required to create an Engagement: First & Last Name, Company and Email.}
We have other LinkedIn lead gen form programs actively running, from this agency, and they are working fine. We can't get an answer from the agency on what, if anything, is different in how they've set up this campaign vs the others. The others have had international reach, the same as the one giving us trouble.
Country has been a required field for our CRM/SFDC , so that too is nothing new from our end.
We appreciate any insights, thoughts, that anyone has to help us investigate this issue/situation.
Thank you!
Erica
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