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Lead Sync Error

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Ankit_Dua
Level 6

Lead Sync Error

Hi All,

I am facing issues in syncing one of the lead from Marketo to Salesforce, it throws an error which says:

_createSObjects failed - An invalid XML character (Unicode: 0x13) was found in the element content of the document.

What could be the possible reason here?

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SanfordWhiteman
Level 10 - Community Moderator

Re: Lead Sync Error

That's a Unicode control character (DC3). It absolutely has no place in a readable Marketo field, but could potentially have been produced by an API call or specially crafted form post or import.

Unfortunately it will not be viewable to you, so you won't know which field it's in.

You can temporarily empty one field at a time (keep the value on your clipboard) and see which one it is -- hoping it's only one.

View solution in original post

2 REPLIES 2
SanfordWhiteman
Level 10 - Community Moderator

Re: Lead Sync Error

That's a Unicode control character (DC3). It absolutely has no place in a readable Marketo field, but could potentially have been produced by an API call or specially crafted form post or import.

Unfortunately it will not be viewable to you, so you won't know which field it's in.

You can temporarily empty one field at a time (keep the value on your clipboard) and see which one it is -- hoping it's only one.

View solution in original post

Ankit_Dua
Level 6

Re: Lead Sync Error

Luckily I was able to find that field, thank you so much Sanford Whiteman‌ sir.