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Lead Scoring Question

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Greg_Jackman
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I’m setting up Lead Scoring for our future lead nurturing/email campaigns. I have our Behavior & Demographic Lead Scoring setup at a global level, respectively, as best as I can. I decided before running a real email campaign with Lead Scoring applied, I would run a test email campaign with myself. I created a test folder and copied the global Behavior Lead Scoring program (suitcase icon) into it (do I even have to do that since it’s at a global level?). I sent myself the test email with 4 different links in it. Each linked was valued at +5 in my global Behavior Lead Scoring program. And +1 for Opening the email. So theoretically, if I opened the email and clicked on all the links, I would see a 21 increase in my score. I received the email and every time I took an action, I waited a few minutes, and checked my lead score to see how much it increased, but the numbers weren’t correlating to the values I assigned the action in my global Behavior Lead Scoring program. Any thoughts?

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Anonymous
Not applicable

Greg Jackman​ building on Devraj's response... If you did run yourself through a campaign a few follow up things to look at:

  1. Are the scoring campaigns set to Active?
  2. Do you have a limit on how many times an individual can run through a single Smart Campaign?
  3. If the number was higher than expected, did you duplicate scoring rules?
    1. Or perhaps your filter logic is wrong.​
  4. If the number was lower than expected (but not 0, if 0 see Devraj Grewal​ response) do you have filters on each?
    1. Again, check filter logic.

Joe Reitz​ also has a great https://nation.marketo.com/community/champion/blog/2016/08/16/krewechats-week-3-lead-scoring-and-msi that may help.

P.S. Did you setup your scoring as numbers in the flow, or tokens? If you didn't use tokens I would highly suggest that as it makes management much easier.

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