Landing Page Domain Name Set Up

[mhardy]

Hello All,

I have been trying to set up my landing page domain and I cant seem to figure out how to do it. We currently are using godaddy as our host and I need help understanding what to use for the cname set up.

[SanfordWhiteman · Accepted solution]

A CNAME, or Alias, DNS record has 3 fundamental parts:

1. the left-hand-side, a.k.a. the alias or label, a.k.a. the value that's looked up
2. the right-hand-side, a.k.a. the CNAME, a.k.a. the result of a lookup
3. the time-to-live, a.k.a. TTL

Here are some examples:

www.example.com   7200  IN CNAME someothername.example.com
pages.example.com 86400 IN CNAME app-9123.example.info
pages.example.net 86400 IN CNAME app-9123.example.info

The IN CNAME part is going to be the same for all CNAME records (and may not even be shown in a given DNS host's UI).

The TTL is in seconds and determines how long the right-hand-side (CNAME result) will be cached. During that period, if a server already has a result, the lookup will not run again; the previous result will be reused. You can start with a low TTL value while you're making sure things work. Then work toward at least a day (86400).

The left-hand-side is the Alias: that's your Marketo LP domain.

The right-hand-side is the CNAME: that's the canonical name, meaning the "real name" of your LP domain. This is your Account String, followed by .mktoweb.com.  You get your Account String from the Marketo UI, under Admin » Integration » Landing Pages » Settings. If your Account String is blahzay then the CNAME is  blahzay.mktoweb.com,

[SanfordWhiteman · Accepted solution]

A CNAME, or Alias, DNS record has 3 fundamental parts:

1. the left-hand-side, a.k.a. the alias or label, a.k.a. the value that's looked up
2. the right-hand-side, a.k.a. the CNAME, a.k.a. the result of a lookup
3. the time-to-live, a.k.a. TTL

Here are some examples:

www.example.com   7200  IN CNAME someothername.example.com
pages.example.com 86400 IN CNAME app-9123.example.info
pages.example.net 86400 IN CNAME app-9123.example.info

The IN CNAME part is going to be the same for all CNAME records (and may not even be shown in a given DNS host's UI).

The TTL is in seconds and determines how long the right-hand-side (CNAME result) will be cached. During that period, if a server already has a result, the lookup will not run again; the previous result will be reused. You can start with a low TTL value while you're making sure things work. Then work toward at least a day (86400).

The left-hand-side is the Alias: that's your Marketo LP domain.

The right-hand-side is the CNAME: that's the canonical name, meaning the "real name" of your LP domain. This is your Account String, followed by .mktoweb.com.  You get your Account String from the Marketo UI, under Admin » Integration » Landing Pages » Settings. If your Account String is blahzay then the CNAME is  blahzay.mktoweb.com,

[mhardy]

SO what do I put in the host and points to part of the cname creation?

[SanfordWhiteman · Accepted solution]

Although their terms are wrong, the "host" is the Alias and the "points to" is the CNAME.

[mhardy]

Is this the correct setup for the cname changes or should it be filled the other way?

[SanfordWhiteman]

Most likely correct, but what are the column headers? Need to see those.

[mhardy]

Here are the column headers that will line up with the first image.

[SanfordWhiteman]

Then that is the correct setup, yes.

[mhardy]

I am still getting this error.

[SanfordWhiteman]

Both go.getinsite.io and em.insite.io are incorrectly set up as A (host) records currently.

Maybe you also have them entered in the A record section, but your DNS provider's UI isn't stopping you from having them in both places, but is only serving the As (it's impossible for them to be hosts and aliases at the same time).

You haven't provided enough information to see the whole picture, though. I'd recommend you work with an experienced DNS person to make you're looking in the right place. You may not even be in the right provider's control panel... unless you have some examples of other changes that are taking effect. Bear in mind that, on the wire, DNS works the same way regardless of what provider you use: it's an established set of standards.  But providers get strange/bad ideas about "dumbing down" their user interfaces sometimes, which causes more harm than good.

[mhardy]

I think i understand what you are saying, so my subdomian redirect should be a CName and not an AName?

[SanfordWhiteman]

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I think i understand what you are saying, so my subdomian redirect should be a CName and not an AName?

---

It must be CNAME record, absolutely.

Not an A record, and not an ANAME.

[mhardy]

Sanford thank you for all the help. I made that change and it seems like it got Marketo to take the email one (em.getinsite.io) but it still is saying invalid CName subscription for the landing page one (go.getinsite.io). They both are pointing at the current spot and everything seems like it's correct, could it be that this one hasn't fully propagated yet? Seems weird to have one that is working and the one that isn't.

[SanfordWhiteman]

Neither of your aliases (em.getinsite.io and go.getinsite.io) are pointing to the right CNAME!

The aliases are both set up, but they both point to the CNAME getinsite.io (the zone apex). This will not work for either one.

You showed what looked to be the right CNAMEs in your screenshot above (mkto-*.com, *.mktoweb.com), don't know why you set them differently.