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Landing page blocked by virus protection, why?

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Anonymous
Not applicable

Landing page blocked by virus protection, why?

We've recently had a customer say that her links are blocked by virus protection. We've come up against this once before.

We do have a lot of custom code, particularly around webfonts.

Any insights here?

Here's the link to the page: Build Better Customer Connections | Monotype

Thanks for your help!

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Courtney_Grimes
Level 10

Re: Landing page blocked by virus protection, why?

Hi Bill,

With Mal/HTMLGen-A, the main message Sophos is sending back is that the URL meets a pattern that it sees with redirects being malicious. Of course, this is a false positive in this case, so the best way to get around this is to set up branded tracking links in your emails. You can find setup instructions on how to handle this at Setup Steps - Marketo Docs - Product Docs  from steps 6.5 onward.

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Courtney_Grimes
Level 10

Re: Landing page blocked by virus protection, why?

Hi Bill,

With Mal/HTMLGen-A, the main message Sophos is sending back is that the URL meets a pattern that it sees with redirects being malicious. Of course, this is a false positive in this case, so the best way to get around this is to set up branded tracking links in your emails. You can find setup instructions on how to handle this at Setup Steps - Marketo Docs - Product Docs  from steps 6.5 onward.

Anonymous
Not applicable

Re: Landing page blocked by virus protection, why?

Thank you Courtney!