Issues with Webinar Token

[kenmckown]

I am building out an Interactive Webinar and have everything setup, I have a Smart Campaign that triggers to set "Registered" status and then send a notification email that contains the webinar link. I ran a test and the link is not populating.

I see my record in the Members section with a URL, but the email is not populating it using the {{member.webinar url:default=edit me}} token.

I even set a wait step before sending the email to make sure the URL populated in the webinar program.

[SanfordWhiteman · Accepted solution]

A Wait step is really clumsy here; you can’t know how long to wait and always risk sending a blank value.

But I suspect the direct issue in your case is the email isn’t in the program.

[kenmckown]

You are correct, I moved the email into the webinar program instead of the email program nested in it, and it worked instantly. Thank you!

[NiharikaGoyal]

@kenmckown Generally {{member.webinar url}} token typically populates only after the webinar provider syncs the join URL with Marketo. This process usually takes around 10 to 15 minutes. Please ensure that a wait step of at least 15 minutes is included before sending the email.

If the webinar URL is still not appearing after that, there may be another underlying issue that needs further debugging.

Thanks!!

[SanfordWhiteman]

You don’t really need to wait for {{Member.Webinar URL}} and such a long wait is really questionable UX.